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At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.
As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.
About The Role And Where You Will Be Working
The Team Lead Bran Nue Dae is responsible for leading Support Workers and delivering high-quality respite, in-home, and community support services across Support at Home, CHSP, and the Breakfast Club programs operating from Bran Nue Dae.
The role combines team leadership with hands-on Care Coordinator responsibilities, including client intake, assessment, care planning, and ongoing service monitoring.
The Team Lead ensures a culturally safe, person-centred service that enhances client wellbeing, promotes independence, and strengthens community connection.
We'll Also Be Asking You To
Undertake Care Coordinator responsibilities such as client intake, assessment, service onboarding, and ongoing care planning.
Promote a positive, supportive team culture that encourages high performance and multidisciplinary cooperation.
Oversee compliance management for Aged Care, ensuring robust data gathering and accountability across all stakeholders.
Support complaint management and resolution processes, promoting open communication, transparency, and empathy.
Manage revenue streams for the centre, ensuring income optimisation and compliance with relevant contracts and funding guidelines.
Proactively promote Bran Nue Dae services within the local and wider community, identifying opportunities for service utilisation and business growth.
To Be Considered For This Role, You'll Need
Cert III in Aged Care
Minimum of 2 years' experience supporting high-care clients in a community services or health sector
Professional development skills: experience in coaching and mentoring staff to build service capability
Demonstrated customer service orientation and continuous improvement focus
Working With Us
At Southern Cross Care WA, we are committed to being an employer of choice.
As well as providing a positive and supportive environment, we also offer the following benefits:
Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
Corporate Health Insurance with HBF
Free employee assistance program
A diverse range of services which allows professional development and growth
Paid Parental Leave
Annual leave starting at 4 weeks (full time)
Carers/personal leave
Service Awards for long standing employees
Flexible working environment
How To Apply
To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability.
Kindly note, if your application progresses to an interview, we'll be asking for:
National Police Clearance - current within 6 months (or evidence of application)
A completed pre-employment health questionnaire.
NDIS Worker Screening Check
About Us
Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA.
We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our ageing population and those living with mental illness.
Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over **** West Australians across our residential, retirement village, mental health, community housing and home-care portfolio.
Southern Cross Care WA is an equal-opportunity employer committed to diversity and inclusion.
We also acknowledge the Traditional Owners of the lands on which we work.
For more information on the services, we provide visit: scrosswa.org.au
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