Founded in ****, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK.
Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.
At ELMO, our purpose is to unleash the impact of HR.
Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes.
Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.
Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology
Life & Culture...
At ELMO, you'll join an extraordinary team dedicated to making a significant impact.
We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.
As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth.
Here, you'll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions.
Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience
Some of our benefits include:
Paid Parental leave - 12 weeks primary, 6 weeks secondary
Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
Inhouse Learning and Development initiatives
ELMO Social and Diversity clubs
Mental Health/EAP programs
Flare Benefits (great discounts, novated leasing, salary sacrifice)
Our values:
Obsess over customers - Everything we do is designed to positively impact our customers
Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change
About the opportunity...
The Support Consultant plays a vital role in ensuring client success by providing in-depth application support across ELMO's HR software modules.
Reporting to the Support Manager, you'll troubleshoot complex software behaviours and help clients maximise the value of their ELMO solution—contributing to high customer satisfaction and smooth system performance.
What You'll Do
Provide Level 2 support for ELMO's cloud-based HR software modules, focusing on system behavior, functionality, and integration-related issues.
Diagnose and troubleshoot complex technical problems, especially those involving APIs, data flows, and cloud interactions (e.g., AWS).
Respond to client queries via support channels—email, tickets, and calls when needed—ensuring timely and clear communication.
Work collaboratively with internal teams including Support Leads, DevOps, Product, and Implementation to resolve client issues.
Escalate Level 3 issues to development teams with comprehensive diagnostic documentation.
Maintain accurate internal records by clearly documenting your troubleshooting process for knowledge sharing and future reference.
Contribute to the continuous improvement of our support processes, tools, and knowledge base content.
Assist with user acceptance testing (UAT) and gather customer feedback to support product enhancements and usability.
What we would like you to bring to the team...
A positive and curious mindset, with a genuine interest in how software works and a desire to help others use it with confidence
Strong English communication skills, both written and verbal, with the ability to explain technical concepts clearly to both technical and non-technical audiences
Experience in software, SaaS, or application support, ideally in a customer-facing role where empathy, clarity, and problem-solving matter
A customer-focused approach, with a strong interest in solving problems, delivering high-quality support, and creating positive user experiences
A collaborative mindset, with confidence working across teams and sharing ideas to achieve common goals
Solid problem-solving and troubleshooting skills, with great attention to detail
Familiarity with (or interest in learning) technical concepts like APIs, integrations, and cloud environments
Apply now and be part of the team shaping the future of work at ELMO
ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team.
We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP).
At ELMO, we are passionate about empowering HR with responsible, secure and safe AI, aiming to be among the first in Australia and New Zealand to achieve ISO *****:**** certification.
Handling sensitive employee data necessitates strict adherence to our ISO *****:**** Certified security policies, making data privacy and security paramount in every role.
Seniority levelSeniority levelMid-Senior level
Employment typeEmployment typeFull-time
Job functionJob functionInformation Technology and Customer Service
IndustriesHuman Resources Services and Software Development
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