IT Support Engineer, Operations Technology Solutions (OTS)
Our IT Support Engineer in Amazon's Operations teams takes care of the various IT systems at the heart of our operational sites.
As an IT Support Engineer, you'll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function.
Our team approaches work with no job too small and no challenge too big.
You'll work with the latest technology in an environment that encourages mentorship and career growth opportunities.
Being part of this team at Amazon means you'll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications.
Flexibility is a must for this role as the site operates 7 days across day and night shifts.
Key Job Responsibilities
First level of technical support for the Operations of the Fulfillment Center, covering a multitude of technical disciplines; support multiple buildings around the area.
Allocate and maintain IT equipment, manage multiple customer requests simultaneously.
Troubleshoot IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end users devices.
Responsible for the Return Merchandise Authorization (RMA) and repair process for devices under warranty.
Learn new technologies and participate in career development opportunities within the IT network.
Basic Qualifications
1+ years of corporate setting Windows, Mac or Linux operating systems support experience.
Experience troubleshooting integrated and interdependent computer systems.
High school or equivalent.
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
Experience troubleshooting and maintaining various technologies including PCs, thermal printers, scanners, and handheld devices.
Work a flexible schedule/shift/work area, including weekends, days and nights.
Ability to lift 50 lbs / 22 kgs, stand and walk for ***** hours at a time.
Preferred Qualifications
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
Experience in a dynamic environment with a high degree of customer service.
Ability to explain complex IT concepts in simple terms.
Ability to manage high priority projects.
Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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