Overview
At EY we aim to shape your future with confidence. Join EY to help build a better working world and work with a globally connected, diverse team focused on technology and collaboration. The opportunity involves supporting Microsoft Dynamics 365 (D365) and potentially other applications that impact the experience of millions of Australians. You will bring developer experience in D365 Customer Experience (CE) and collaborate with exceptional technologists on a bespoke design system.
We are looking for an Australian citizen who will require security clearance for the role based in Tarndanya, Adelaide. Roles may be adjusted to flexibly accommodate reduced hours; please discuss options with us.
Your key responsibilities
* Resolve client requests promptly according to agreed delivery timelines and monitor all channels (email, ITSM tickets, phone).
* Maintain accurate documentation including technical processes and support materials for client platforms.
* Assist Service Delivery Manager with operational reporting, issue escalation, and preparation for client meetings.
* Manage incidents effectively including investigations to prevent recurrence and be available for on-call duties (up to 2 weeks/month).
* Support business development by contributing to proposals and pitch decks for prospective clients.
Skills and attributes for success
We are looking for a self-motivated, proactive team player with strong problem-solving skills and excellent communication abilities able to confidently engage with both clients and colleagues. You will also have:
* Dynamics 365 CE development and configuration experience
* Understanding of Dynamics 365 CE integration to other technical solutions and DevOps methodologies
* Working knowledge of relational databases and data migration concepts (preferred)
Ideally you will also have the following skills and attributes, but don't worry if you don't tick all the boxes. We are interested in your aptitude, attitude, and willingness to learn.
* D365 Field Services and/or Sales and/or Customer Service and/or Finance & Operations
* Power Platform
* Microsoft Dynamics Certification(s)
* Microsoft Power Platform Certification(s)
* Microsoft Azure (optional)
What we offer you
EY supports your development in a diverse and inclusive culture of globally connected teams. Learn more.
* Career development: Your career is yours to shape. We will develop you with future-focused skills and world-class experiences. Our flexible work policies empower you to balance professional and personal life.
* A comprehensive benefits package: From yearly wellness incentives to a generous flex leave policy and family-friendly policies including 26 weeks of gender-neutral paid parental leave.
* Salary: Competitive salary open to negotiation based on skills and experience.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures and to their Elders past, present and emerging. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations and gender identities and are committed to an equitable and barrier-free recruitment experience. Please share any adjustments you need to be your best and participate equitably in our recruitment process. If you have questions, we welcome you to get in touch. All information will be kept confidential.
Are you ready to shape your future with confidence? Apply today.
EY Building a better working world
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
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