We are seeking an experienced Operations Manager to oversee small parcel shipping operations and export hub.
Key Responsibilities
* Develop strategic plans to enhance shipping efficiency and reduce costs through process optimization and collaboration with logistics partners.
* Negotiate service agreements with carriers (FedEx, UPS, DHL) to drive operational excellence.
* Oversee daily hub operations, including staffing, workflow optimization, and quality control.
* Ensure compliance with international shipping regulations and export requirements.
* Analyze performance metrics and implement improvements to meet KPIs.
* Lead cross-functional teams to resolve operational challenges and drive process improvements.
* Develop and maintain standard operating procedures for shipping operations.
Requirements
* Minimum 3 years of program or project management experience.
* Minimum 3 years of working cross functionally with tech and non-tech teams experience.
* Experience defining program requirements and using data to determine improvements.
* Bachelor's degree in a relevant field.
* Minimum 3 years of experience within the export Sea and Air industry.
* Minimum 3 years of driving end-to-end delivery and communicating results to senior leadership experience.
* Minimum 3 years of driving process improvements experience.
* Experience building processes, managing projects, and scheduling.
* Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
This role is ideal for individuals who thrive in fast-paced environments and possess excellent problem-solving skills. If you have experience in logistics, operations management, or a related field, we encourage you to apply.