Innovative IT Leadership Role
Job Overview
We are seeking a skilled and experienced IT leader to lead our high-performing IT team in delivering strategic initiatives that drive business growth and success.
The successful candidate will have a strong technical background, excellent leadership skills, and the ability to communicate complex technical issues to non-technical stakeholders.
Key Responsibilities
* Lead, mentor and grow a high-performing IT support team
* Oversee helpdesk application support operations and ensure timely resolution of tickets
* Develop and implement continuous improvement processes and monitor their effectiveness
* Work closely with Group IT leadership to implement changes and improvements
* Deliver key IT projects on time with strong planning and reporting
Requirements
* 5+ years of hands-on IT experience in a mid-size or larger multi-site environment
* Proven leadership skills and passion for mentoring and developing people
* Strong technical knowledge of Microsoft Azure and Microsoft 365 on-premise services (certifications like Microsoft Certified Azure Administrator plus)
* Solid understanding of networking (CCNP similar preferred)
* Experience with Atlassian tools (Jira Service Desk etc.)
* Familiarity with ITIL comparable ITSM frameworks
* Excellent communication skills and ability to translate complex issues into plain language
* Proactive and collaborative mindset with a willingness to travel (New Zealand quarterly 2–5 days at a time)
Why This Opportunity?
We value innovation, teamwork, and professional growth. This is your chance to lead a high-performing IT team and make a tangible impact in a supportive environment where ideas and expertise are valued.