Overview
Join to apply for the Policy Services Consultant role at WFI Insurance.
Help shape the future as a Policy Services Consultant.
WFI is part of Insurance Australia Group (IAG), one of Australia's leading rural and business insurers, delivering friendly, personal service.
Role details
You'll provide high-quality support to clients and distribution partners by processing insurance renewals, endorsements, and policy updates across a portfolio of representatives.
You'll underwrite risks within your delegation, ensure compliance with underwriting guidelines, and monitor the quality of submissions.
Daily tasks include managing emails, coordinating post-outs, handling incoming calls, and supporting debtor follow-ups.
This full-time, permanent role is based in Wardandi Noongar Country (Bunbury), working Monday to Friday from 8:30 am to 5:00 pm.
You'll spend your first six months in the WFI office completing supervised training and earning your ANZIIF Tier 2 General Insurance Compliance certification.
Following this period, hybrid work arrangements—two days per week from home—will be offered, aligned with business requirements.
On Offer
Joining WFI you'll have access to a raft of benefits from across the Group:
Boosted superannuation with 13% as standard
Up to 50% off personal insurance, including home and motor insurance
5 myLeave days per year on top of annual leave
Work from home and many more flexibility options with myFlex
Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
About You
Tech-savvy and confident using multiple systems to manage tasks efficiently
Clear communicator with strong rapport-building and active listening skills
Customer-focused with a commitment to timely, accurate service delivery
Able to work autonomously, make decisions, and follow business processes
Detail-oriented with the ability to manage priorities and maintain compliance
About Us
As part of IAG, you'll enjoy a world of career opportunities in a purpose-led environment focused on connection and belonging.
We're ready for you with opportunities for your career, work-life balance, and making a difference.
We celebrate all viewpoints shaped by life experiences and culture, including Indigenous peoples, businesses, and communities.
Role essentials
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Insurance
We're ready for you.
Apply today.
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