Stryker Sydney, New South Wales, Australia
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The primary goal of this role is to be the salesforce.com expert, empowering business users across Stryker South Pacific (SSP). You'll act as the crucial link between business super-users, the CRM team, and IT support—ensuring business needs are understood, met, and translated into effective training materials.
With your outstanding business partnering skills and top-tier communication, you'll take the lead, driving efficiency, engagement, and seamless adoption of Salesforce solutions.
NOTE: This is a 12-month contract opportunity.
This position will serve as the Salesforce.com Subject Matter Expert (SME), capturing and representing Business user needs to ensure continual improvement and growth of ROI in Salesforce.
Key Responsibilities:
Monitor site implementation of SFDC and provide mentoring, assistance, and training to business users, identifying training needs and managing training programs.
Coordinate and create User stories and facilitate User Acceptance Testing during project phases and future iterations.
Stay informed of Salesforce releases and other product updates (3 times per year) to leverage new functionalities and conduct prerelease Business User Acceptance testing.
Critical Requirements:
Experience with Salesforce.com
System implementation experience within a multi-divisional organization is preferred
Knowledge of solution administration, training frameworks, project management, and user requirements gathering
Excellent interpersonal, communication, presentation, and workshop facilitation skills
Ability to work independently and collaboratively across functions
Strong interpersonal skills to interact effectively at all levels and handle sensitive information
Desirable Skills and Experience:
SCRUM methodology knowledge (preferred)
3+ years Salesforce experience required
Salesforce Administrator Certification
Salesforce Business Analyst Certification (desirable but not essential)
About Stryker:
Stryker is a global leader in medical technologies, committed to making healthcare better. We offer innovative products in MedSurg, Neurotechnology, Orthopaedics, and Spine, impacting over 150 million patients annually worldwide.
Job Details:
Seniority level: Not Applicable
Employment type: Full-time
Job function: Business Development and Sales
Industries: Medical Equipment Manufacturing, Industrial Machinery, Electrical & Electronics Manufacturing
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