Job Overview:
This role involves leading a team of store associates and leaders to deliver an exceptional consumer experience. The responsibilities include driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store.
Key Responsibilities:
* Demonstrate outstanding service to consumers using effective communication skills
* Drive performance metrics including sales, consumer service, and store standards
* Maintain visual presentation, product flow, replenishment, and operational standards throughout the store
* Foster a welcoming environment that engages, promotes internal growth, and builds an external network of talent
* Cordinate, delegate, prioritize, and meet store deadlines while ensuring effective follow-up on daily activities
* Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding company values
* Leverage knowledge in various departments including consumer service, product knowledge, visual presentation, and stock room management
* Support team members in daily retail operations, including POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards
* Adhere to Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
Requirements:
* Minimum 18 years old
* Possess at least A Level or Diploma or above preferred
* Minimum 5 years of total retail experience; preferably with previous Store Manager experience
* Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
* Professional working proficiency in English, proficiency of other language(s) will be an advantage
* Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
* Flexible to work on rotational shift basis, including nights, Saturdays, Sundays, and Public Holidays
* Ability to climb and descend ladders carrying merchandise daily
* Ability to lift 15kg or more with assistance daily