About Us
We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
* Build a rewarding career in an innovative, fast-paced and collaborative environment.
* Be part of a team vital to transforming ANZ for the future.
* Use your passion and curiosity for people, and put them at the centre of everything you do.
About the Role
This role involves providing customers with a seamless banking experience through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on digital solutions. You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
What will your day look like?
You will have the opportunity to:
* Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
* Actively participate in and support bank programs and initiatives,
* Take responsibility to 'know your customer' from a risk perspective, and
* Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in this role, you will ideally bring:
* Exceptional customer focus - retail experience is an advantage,
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
* Able to multi-task and highly adaptable to change and ambiguity,
* Willingness to work in a collaborative team environment,
* Sound understanding of compliance,
* Excellent communication and interpersonal skills.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.