Key Role:
The Credit Manager will be responsible for leading our credit and collections function. This newly created position will manage accounts receivable (AR) for a business with revenue of circa 100m, ledger spanning cash, finance, and rebate income streams across Australia.
This role will play a critical part in shaping commercial terms with new home builders and other partners, while ensuring robust credit practices are embedded throughout the sales and fulfilment lifecycle.
Duties & Responsibilities:
* Leadership & Team Management
* Provide day-to-day leadership to the Credit and Collections team
* Develop and refine performance KPIs across credit, collections, and rebate processes; review regularly to adapt to business changes.
* Support training and development of the team in regulatory and market developments
* Work alongside operational and sales management to successfully collect customer accounts.
* Foster a culture of continuous improvement by identifying pain points and embedding process enhancements
* Credit Management & Risk Oversight
* Develop and implement credit policies and procedures tailored to B2B and B2C segments
* Conduct credit assessments and approval processes for new accounts, particularly home builders and commercial clients
* Monitor exposure and mitigate credit risks through proactive ledger management and structured terms
* Full ownership of the accounts receivable ledger.
* Accounts Receivable & Collections
* Oversee the AR ledger and ensure timely invoicing, collections, and reconciliations
* Work closely with internal stakeholders (e.g. Sales, Customer Service) to resolve disputes quickly and professionally
* Maintain and improve cash flow by reducing DSO and aged debt levels
* Rebate Recovery & Scheme Management
* Manage the end-to-end process of rebate collection from government schemes
* Liaise with Approved Certificate Providers (ACPs) and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rules
* Keep abreast of changes to renewable energy programs and how they impact collections and eligibility
* Dispute Resolution & Compliance
* Oversee customer disputes including NCAT cases and other tribunals
* Ensure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy products
* Maintain accurate records for audit and regulatory purposes
* Stakeholder Engagement
* Partner with the CFO to align credit terms with commercial strategy
* Collaborate with the Pricing Manager on client risk segmentation and discount/rebate structures
* Support the Sales team with guidance on customer onboarding and payment arrangements
Requirements:
* Experience in B2B environments, particularly construction or home builder segments
* Background in energy, solar, or regulated consumer goods
* Resilient and adaptable in a fast-growing, evolving business environment
Education & Experience:
* 5+ years' experience in credit management, accounts receivable, or financial operations
* Experience leading a credit/collections team in a medium to large organisation
* Deep knowledge of Australian credit and collections laws, including NCAT and consumer protections
* Understanding of renewable energy rebate programs and government scheme administration (desirable)
* Experience in developing KPIs and managing team outcomes through adapting these KPIs to business changes.
* Strong working knowledge of Xero, Salesforce, and rebate platforms used by ACPs
* Demonstrated ability to build cross-functional relationships and influence commercial decisions
* High level of attention to detail, process rigour, and customer empathy
We're Looking For:
A candidate who is available full-time to work onsite in our Byron Bay HQ, looking to build on their career in the Northern Rivers region, and seeking genuine career progression in a rapidly growing organisation.
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