Role Type: Full-time temporary (up to 6 months)
Salary: DCS clerk grade 9/10 - $129,464 - $142,665 plus superannuation and leave loading
Location: Sydney (flexible working arrangements available in line with the DCS Flexible Working Policy)
We have an exciting opportunity for a Senior Policy Officer to join the Centre of Excellence team in the Digital Strategy, Sourcing and Assurance branch (DSSA) for a period of 6 months.
About the Role
The Senior Policy Officer leads and manages a policy stream focused on the development, delivery and implementation of ICT and Digital policies across NSW Government. The role also supports NSW Government agencies\' adoption of Digital change.
Key accountabilities
* Lead and undertake research, analysis, and review of complex policy issues, identifying emerging issues, and developing evidence-based options and strategies, to ensure problems are resolved and risks are mitigated.
* Provide expert advice and information to inform relevant stakeholders and support policy directions.
* Lead and manage policy team member/s to support the Agency in meeting policy commitments and/or roll-out of significant policy initiatives.
* Develop and implement strategies for the monitoring and evaluation of all policy initiatives to identify risks and issues and ensure the achievement of desired outcomes.
* Lead and facilitate stakeholder engagement, consultation, and negotiation on policy issues to identify and develop solutions and make recommendations that account for relevant factors and support sound policy decisions and approaches.
* Managing consultations and negotiations with diverse stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable.
* Support the preparation of reports, briefs, and correspondence to inform or respond to Agency and/or Government requests.
To be successful in this role you will demonstrate:
* Thorough knowledge and demonstrated experience in the development, writing, review, and updating of departmental Digital policies and procedures in a large politically charged organization.
* Successfully manage, consult, and negotiate with a diverse range of stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable.
* Proven ability to research and analyse complex issues, manage, and interpret decision support information, and to effectively implement solutions, given the need to understand the problem and formulate responses within short timeframes, often without prior notice.
* Ability to lead and work within a collaborative and supportive environment by providing clear direction, articulating parameters, and establishing professional working relationships with a wide variety of internal and external key stakeholders.
* Have relevant skills, experience and/or tertiary qualifications in policy development and team management.
* High level written communication skills with the ability to explains complex information using language appropriate for the audience's level of knowledge, skill, and experience in a succinct manner.
About the Team
The Policy team adopts an agile approach and has a pipeline of initiatives to deliver evidence-based and customer-centric improvements. You will join a fast-evolving space, providing timely and accurate policy advice whilst planning long-term policy development. You will lead and manage critical policy initiatives, communication channels and mechanisms for the branch.
About DSSA
The Digital Strategy, Sourcing and Assurance branch (DSSA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment. DSSA:
* Plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets.
* Administers the $2.2 billion Digital Restart Fund transforming the way government invests in Digital and ICT and driving digital change in NSW.
* Delivers independent oversight of NSW Government ICT and digital projects, including Gateway reviews and periodic health checks at key points in a project's lifecycle to support identifying the right projects, delivering them on-time, on-budget and eliminating risks.
* Transforms the way government works to solve problems through the Digital Design Toolkit, Design Standards and Design System, making it easier for teams to build and deliver great digital service.
To find out more visit
Applying is easy
Launch your career to the next level by submitting your resume and a brief cover letter highlighting your relevant skills and experience. We will then get back in touch after the closing date with the next steps.
If you don\'t meet all the criteria but still believe you could succeed in this role, please still apply - we\'d love to hear from you.
For enquiries regarding this position, please contact Angela Senior via
Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Vanessa Stanghieri via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Friday 30th January 2025 @ 10.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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