Forest Hill VIC 3131, Australia Req #4915
Job Description
Job Title
Reports To
Dental Coordinator
Direct Reports
N/A
Role Purpose
A Dental Assistant plays some important roles in the success of a dental practice:
For the patient -they act like the 'best friend' and 'personal assistant' during the patient's journey in the dental centre by making them feel comfortable and treating them like a VIP guest.
For the dentist -They provide assistance directly during patient appointments and indirectly by coordinating the dentist, clinical facilities, equipment, instruments and dental materials to facilitate patient care in a safe, efficient and seamless manner.
For the team -They play a lead role in maintaining the centre's compliance with relevant legislations and guidelines for patient and team safety.
Key Responsibilities
Administration
* Conduct tasks in accordance with Primary Dental and ForHealth policies, procedures and processes
* Provide admin support to dental practitioners and the Dental Coordinator
* Provide accurate recording of communications to dental practitioners and the Dental Coordinator
* Maintain the highest degree of accuracy when recording relevant administrative data
* Liaise with the Dental Coordinator in regard to daily administrative tasks, reports and procedure clarification
* Complete accuracy to be maintained for Health Fund claiming complying with fee structure set down by individual health funds
Operational Effectiveness
* Follow Primary Dental's Standard Operating Procedures, policies and guidelines required for your role.
* Develop professional working relationships with centre staff and dental professionals
* Ensure the general maintenance and appearance of the practice
* Report all patient and dentist complaints to the correct person in time
* Provide the desired level of customer service at all points of contact (both internal and external customers)
* Attend meetings with the Dental Coordinator, broader Medical Centre staff, Dental State Manager and Senior Dental team, as required
* Participate in internal and external training as required and recommended
* Use all equipment and PPE (Personal Protective Equipment) as instructed via management direction or operational training
* Report any faulty equipment to the correct person and assist in coordinating maintenance and repairs where required
Reception
* Personally, and individually greet and welcome dental patients attending the centre.
* To explain fully to all patients the policies around