Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, New South Wales, TerrigalHotel: Terrigal Pacific (TERAS), Pine Tree Lane, 2260Lead from the Floor: Be present during service-anticipate guest needs, troubleshoot in real time and set the tone for genuine, efficient hospitality.Inspire Excellence: Recruit, coach and empower your team-design tailored training on wine pairings, mixology and polished table service.Curate the Experience: Oversee operations each service, from guest arrivals to final pours, ensuring every interaction feels effortless and bespoke.Elevate the Beverage Program: Partner with our Sommelier to refine an ever-evolving wine list; introduce seasonal cocktails that resonate with our coastal ambience.Drive Performance: Master P&L outcomes-optimise rostering, manage inventory and cultivate supplier relationships to uphold the highest standards.Champion Culture: Create a culture of excellence that feels effortless and authentic-foster a warm, inclusive environment where professionalism meets genuine care.About YouAt least five years in restaurant or hotel F&B leadership, ideally within privately owned or boutique luxury venues.Deep knowledge of Australian and international wines; formal sommelier accreditation highly regarded.Proven talent for mentoring and developing high-performing service teams.Exceptional attention to detail, polished communication and an unwavering commitment to quality.Strong commercial acumen with demonstrated success in budgeting, forecasting and revenue optimisation.What's In It For YouCreative Ownership: Shape service culture and build a team that reflects your vision.Professional Growth: Access to leadership workshops, wine education and IHG cross-department opportunities.Hotel Perks: Generous staff rates on accommodation, dining and spa services across IHG properties.Lifestyle Benefits: Complimentary meals during shifts, exclusive wine tastings, cocktail masterclasses-and the chance to live and work just steps from Terrigal's pristine beach.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button.
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