1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About the RoleWe’re on the hunt for a commercially-minded Customer Success Manager to join our fast-paced, rapidly scaling team. You’ll be responsible for managing a portfolio of restaurant partners on the EatClub platform - helping them succeed through data-driven support, performance optimisation, and smart growth strategies.This role is all about retention and scalable impact, with most of your work done over phone, email, and video. While occasional face-to-face meetings may be required, the core of the role is about using insights and relationships to drive outcomes at scale.You’ll work closely with our Sales, Marketing, and Operations teams to ensure our partners get maximum value from EatClub - and stay with us for the long haul.About EatClubEatClub is a fast-growing Australian tech company helping restaurants unlock untapped revenue through dynamic pricing and AI-driven promotional tools. Co-founded by chef Marco Pierre White and backed by global VC firms, we’re bringing hotel-style yield management to the restaurant world - empowering venues to fill empty seats during off-peak times.With operations across Australia (Sydney, Melbourne, Brisbane, Adelaide, Perth, Gold Coast and more), we’re helping thousands of restaurants increase profitability while giving diners better access to great food at great prices.We’ve just completed a major funding round, launched a new product suite, and are building out our team to meet rising demand and expansion into new markets.What You’ll Be DoingManage a large portfolio of restaurant partners, focused on long-term retention and growthOnboard new venues and ensure a smooth, high-impact start on the platformUse platform data and insights to guide partners on performance improvement and ROILead structured check-ins, QBRs, and campaigns to support partner successIdentify upsell and cross-sell opportunities including feature adoption and marketing supportFlag and resolve performance or satisfaction issues earlyBuild trust-based relationships and become a strategic advisor for your venuesShare partner feedback and trends with the broader team to improve our product and serviceWho You AreA strong communicator with a customer-first mindsetCommercially aware and comfortable using data to make decisionsOrganised, proactive, and able to manage a high-volume portfolioMotivated by impact and excited by tech that solves real-world problemsAdaptable in a fast-moving environment where priorities shift quicklyWhat You’ll Need1–3 years in customer success, account management, or B2B salesExperience working to retention or growth targetsStrong communication skills - verbal, written, and over videoSelf-starter mindset with great time managementBonus: Experience in hospitality, tech, or marketplace platformsWe're looking forward to meeting you!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at EatClub by 2xGet notified about new Customer Success Manager jobs in Queensland, Australia.Brisbane, Queensland, Australia 2 weeks agoCairns, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 10 hours agoBrisbane, Queensland, Australia 1 week agoStrategic Customer Success Manager - Work RemotelyGold Coast, Queensland, Australia 7 hours agoBrisbane, Queensland, Australia 3 weeks agoBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 day agoBundaberg, Queensland, Australia 4 days agoCustomer Success Account Manager – Retention & Growth FocusSurfers Paradise, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia A$118,709.69-A$134,066.50 3 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 weeks agoGold Coast, Queensland, Australia A$75,000.00-A$90,000.00 3 weeks agoFortitude Valley, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 month agoBrisbane City, Queensland, Australia 1 day agoClient Success Manager Practice Lead, Utilities and ResourcesBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 month agoBeenleigh, Queensland, Australia 4 weeks agoMidgeree Bar, Queensland, Australia 2 weeks agoNew Beith, Queensland, Australia 1 week agoMermaid Beach, Queensland, Australia 2 years agoBrisbane, Queensland, Australia 2 weeks agoEight Mile Plains, Queensland, Australia 1 week agoUpper Mount Gravatt, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 day agoSenior Account Executive - IT Operations/Service Manager (ITOM/ITSM)Brisbane, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 9 hours agoBusiness Development Manager / Key Account Manager - MicrosoftBrisbane, Queensland, Australia A$180,000.00-A$220,000.00 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr