RACV Goldfields Resort, Ballarat and Daylesford regionPermanent Full-timeCompetitive salary + penalties | Discounts on RACV products and resorts
Great things start hereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.At RACV Goldfields Resort, set between the mineral springs of Daylesford and the city of Ballarat, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the OpportunityAre you passionate about golf, great customer service and retail management? We are looking for a dedicated Golf Shop Supervisor to join our golf team and oversee the daily operations of our golf shop.
This could be just the right role for you?Reporting to the Golf Operations Manager, you will lead a professional team to deliver exceptional customer service to our guests. Your key responsibilities for the role include:
Providing exceptional customer service, assisting guests with retail purchases, golf bookings, equipment hire and general enquiriesRecording and maintaining member handicaps and supporting competition operationsMaintaining strong knowledge of golf rules, course operations, handicapping and industry trendsLeading, supervising, training and rostering team members to foster a positive and productive work environmentManaging retail stock including ordering, receiving, merchandising and supplier relationships to maximise salesMonitoring sales performance and identifying opportunities for growthMaintaining a clean, safe and well-presented Golf Shop and work environmentOperating golf carts and supporting on-course activities as required
What you'll need to be successful
Availability to work a rotating 7-day roster between 5am–7pm, including weekends and public holidaysPrevious experience in golf retail, course operations, rules and etiquetteDemonstrated supervisory experience with strong leadership and team engagement skillsProficiency with MiClub, POS, EFTPOS and Microsoft Office applicationsExcellent customer service, communication and interpersonal skillsStrong organisational skills with the ability to manage time effectivelyPassion for golf, including equipment, apparel and current trendsValid Victorian Driver LicenceResponsible Service of Alcohol (RSA) CertificateHigh standards of personal presentation
We are OfferingCompetitive salary + penalties on weekends & public holidaysGenerous employee benefits & discounts on RACV products & resortsEmployee of the month awards & recognitionTraining and career development opportunitiesUniformParking onsite
The RACV differenceBe part of a team who cares. Back your ambition and find a new career with RACV.
Application processYou can learn more about the
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Golf Shop Assistant and whether any reasonable adjustments may be required.
Submit your CV via the link below.