Customer Support Representative (Melbourne, Australia | Onsite)
Join the tech company that gives 100% of profits to charity.
At Humanitix, every ticket sold makes the world fairer.
We're the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the world's biggest problems.
Since ****, we've donated A$16.5 million from booking-fee profits — and we're not stopping there.
We're now looking for a Customer Support Representative to join our Customer Success (CS) Team — the humans behind our event hosts' happiness.
Long-term working rights in Australia required
Full-time | Melbourne (Onsite; 1 day WFH)
What You'll Do
Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video.
Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity.
Collaborate with product & engineering to surface bugs, trends, and feature ideas.
Create and update help-centre articles and FAQs to make life easier for users.
Represent the Humanitix voice — kind, human, helpful, and a little weird (in the best way).
Help build a fun, inclusive team culture where everyone can be themselves.
About You
You'll thrive here if you're empathetic, tech-curious, and love helping people succeed.
1+ year of customer-facing experience (support, success, or similar)
Tech-savvy instincts — quick to learn new tools & troubleshoot issues
Excellent written & verbal communication — you make complex things simple
Calm under pressure, patient, and able to de-escalate tricky situations
Curious, proactive, and collaborative — a genuine people person
Bonus if you've worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it's not required.
Why You'll Love Working Here
At Humanitix, your work directly funds education, equality and other impactful projects worldwide.
Competitive salary (A$*****K + Super + tax-effective salary packaging*
Supportive, non-hierarchical culture — your ideas matter
Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more)
*Note as a registered PBI Charity Humanitix staff benefit from tax concessions.
The for-profit equivalent salary to receive the same after-tax income would be approximately $68,700-$73,700 at a normal business.
Our Values
Show up – Go all-in for our customers and each other because we care.
Be bold – Think independently, take smart risks, and share your ideas.
Keep it weird – Bring your authentic self — shoes optional.
The world is not f*cked – Choose optimism.
Create progress.
Be humane.
This is our second home – We look after each other and take pride in the place we build together.
Ready to Apply?
Send us your resume + short cover letter telling us:
Why this role excites you
What impact means to you
What makes you you (we love weird)
We make hiring decisions based on your skills, experience, and passion — not just job titles.
Please include your pronouns and any accessibility needs for the interview process.
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