Unlock Your Career Potential in Renewable Energy!
Job Overview
As a Service Engineer, you will play a pivotal role in shaping the future of our organization. Utilizing your engineering expertise, critical thinking, and leadership skills, you will identify and resolve complex technical challenges, mentor teammates, and drive impactful process improvements.
* Establish trust with customers through clear, empathetic communication over phone and email.
* Provide guidance and mentorship to teammates to enhance their technical and service capabilities.
* Take ownership of service tickets, ensuring accurate and timely resolutions.
* Collaborate with field service partners to meet resolution timelines and maintain exceptional service standards.
System Monitoring and Technical Expertise
* Monitor solar systems, triaging alerts, diagnosing complex performance issues, and recommending effective solutions.
* Serve as a subject matter expert (SME) on one or more solar products, providing advanced technical guidance to customers and technicians.
* Drive resolution of escalated issues through remote technical support, working with field technicians during site visits.
* Apply engineering expertise to analyze recurring system issues and propose long-term, data-driven solutions.
Driving Innovation and Process Improvement
* Lead efforts to refine and implement scalable Standard Operating Procedures to improve efficiency and scalability.
* Partner with internal and external stakeholders to identify opportunities for innovation, workflow optimization, and operational excellence.
* Contribute to the creation of new training materials and documentation to support team growth and knowledge-sharing.
* Champion a culture of continuous improvement by proposing and implementing impactful changes to how we work.
Key Qualities We Are Seeking:
* A leader who can mentor teammates, provide guidance, and inspire others to achieve excellence.
* A hard worker who brings a strong work ethic and a passion for renewable energy.
* A critical thinker who uses sound judgment to analyze complex issues and develop effective solutions.
* An organized individual skilled at managing multiple priorities while maintaining exceptional attention to detail.
* A resilient person comfortable in fast-paced, evolving environments where adaptability is key.
What You Need to Succeed
* Bachelor's degree in Engineering (Electrical, Mechanical, or related discipline preferred).
* 2+ years of experience in solar or renewable energy.
* Foundational engineering knowledge of residential solar and battery systems, including their design and operation.
* Professional working proficiency in English.
Benefits
* Work-Life Balance: Opportunities to work remotely, flexible time off, and sick leave.
* Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
* Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
* Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.