About the Role
We are seeking a Business Support Intake Officer to play a vital role in ensuring the smooth day-to-day operation of the FDV Hub and supporting the Intake & Assessment team.
This role combines administrative coordination with client intake responsibilities, ensuring referrals are managed efficiently and clients can access support services without unnecessary barriers.
Key responsibilities
* Providing administrative support including records management, correspondence, and coordination of meetings and events
* Managing referral inboxes and responding to referrals within 24 business hours
* Coordinating and supporting the intake and referral process for new clients
* Ensuring accurate collection and recording of client documentation and intake data
* Maintaining client records and data integrity in the Client Record Management System
* Supporting clients to connect with appropriate support services within the FDV Hub and partner organisations
* Preparing meeting agendas, taking minutes, and distributing documentation
* Ordering and maintaining office supplies and coordinating general office maintenance
* Supporting activities, internal meetings, and events including coordination of venues and catering
* Providing professional and timely responses to enquiries from staff, clients, and external stakeholders
What's on Offer
* Full-time role – 38 hours per week, Monday to Friday in Kalgoorlie
* $38.65 per hour + superannuation
* Salary packaging benefits available (up to $15,900.00)
* $5,500.00 regional allowance per annum
* Discounts with a major health insurance provider
* Access to a confidential and professional employee counselling service
* Supportive and collaborative team environment within the FDV Hub
You'll Need
* Experience in a similar administrative or intake role within a community services environment
* Demonstrated skills in administration and office coordination
* Strong interpersonal and written communication skills
* Experience working in culturally appropriate and respectful ways with diverse communities
* Ability to manage sensitive information with professionalism and confidentiality
* Formal qualifications in administration or office management
Pre-employment requirements
* Current C or A Class Driver's Licence
* Working With Children Check
* National Police Clearance (within 3 months)
* First Aid Certificate
Next Steps
If you're shortlisted, we'll contact you for a phone conversation and may invite you to an interview either online or at our Kalgoorlie office.
At HOPE, we strive to be more than just an employer, we're a community. Our vision is to grow our own by fostering learning, innovation, and professional development. We are committed to creating a safe, inclusive, and empowering workplace where your voice is heard and your impact is real.
We value and encourage applications from Aboriginal and Torres Strait Islander peoples and celebrate diversity in all forms, including culture, language, gender, ability, and identity.
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