Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Amtac Professional Services Pty. Ltd.Managing Director and Principal Analyst at Amtac Professional Services Pty. Ltd.The RoleWe are looking for a Support Technician/ Engineer who has the necessary experience, qualifications and communication skills to provide telephone and email support, as well as commission and service electronic key cabinets and IoT devices in the field. There is a requirement to have, or be able to obtain, the applicable Security Installer licence pursuant to the Security and Related Activities (Control) Act 1996 and the Security and Related Activities (Control) Regulations 1997 .Our ideal candidate is a self-motivated, responsible individual, who is a competent electronics technician or engineer, with electromechanical and network connected systems experience.Knowledge and understanding of networking, web-applications, and API integration with IoT devices will be most beneficial.Your Duties and ResponsibilitiesProvide telephone and email support for selected web-applications and related hardwarePrepare and manage documentation, including the creation of detailed tasks to support requirements (web-application)Configure web-applications and selected hardware prior to installation by clientsProvide guidance and support to installers (telephone and/or email)Undertake onsite or remote commissioning tasks associated with new installations or related hardwarePerform routine service and maintenance tasks on installed hardwareEngage with stakeholders and facilitate/participate in workshops and meetingsIdentify, monitor, and manage issues and risksWork collaboratively to solve problemsPerform, evaluate, and communicate thorough quality assuranceProvide regular reports, internally and externally as requiredExperience and CapabilitiesElectronics / electromechanical trade or graduate qualifications with experience providing service, maintenance, and support for network connected electronic systems and electromechanical products (electronic security/access control a benefit)Excellent interpersonal skillsHighly proficient in generating project and process documentation and reportsExperience liaising with internal and external stakeholdersHighly competent in the use of relevant Microsoft applicationsHighly proficient technical writing capabilitiesExperience in providing technical support and facilitating trainingAbout YouHave or be willing to obtain applicable security licences (required)Self-motivated with attention to detailExperience in using SaaS/web-applicationsOutcome focused with demonstrated ability to meet deadlinesCollaborative approach to problem solvingRequires minimal direction to complete tasks and able to multi-taskMust have a driver’s licenceAbility to travel as requiredAbout AmtacEstablished in 1993, Amtac develops, hosts, maintains, and supports specialised web-applications that are built around our QR2id Service.QR2id Codes are used in a wide range of applications, including tracking waste, compliance monitoring by water utilities, managing the issue and calibration of instruments, tracking the recovery and recycling of electrical assets, and overseeing the chain of custody for keys.Based in Greenbank, south of Brisbane, we have team members in Queensland, NSW, Victoria, and New Zealand.Our applications are offered on a SaaS basis to an established and growing client base across Australia and New Zealand.We are continuing a significant growth phase with expansion of established QR2id applications, while rolling out new applications in parallel market segments.With major growth in Western Australia, particularly related to our KeysID application, we are creating a new Support Technician/Engineer position based in Perth.What Amtac Offers youAs a small, family-owned business, all ‘Amtacians’ are important parts of a genuinely people-based company.We have an extremely low staff turn-over, which can be attributed to a combination of interesting applications that are professionally rewarding, coupled with a culture of caring, where everyone’s contribution is truly valued and the welfare of every individual matters.This position is nominally based in Perth, working from home and servicing clients.We are pleased to be able to offer flexible working arrangements for this role, including flexible hours and/or a Part-Time position, if that is what the right candidate desires.There is modest requirement for travel within Australia to service clients outside Perth, and opportunity to receive training internationally.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Amtac Professional Services Pty. Ltd. by 2xSign in to set job alerts for “Support Technician” roles.Perth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 5 days agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 2 weeks agoBurswood, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia A$140,000.00-A$160,000.00 14 hours agoPerth, Western Australia, Australia 1 day agoWattleup, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 month agoAscot, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 3 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 months agoPerth, Western Australia, Australia 2 weeks agoSt James, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 6 days agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia 4 days agoField Service Representative (Gas Turbines)Perth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 3 weeks agoApplications Specialist - EcoStruxure Automation Expert (EAE), Pacific ZonePerth, Western Australia, Australia 1 month agoSenior Integrated Logistics Support EngineerWattleup, Western Australia, Australia 3 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr