Job Description:
We are seeking a skilled professional to lead our Customer Relationship Management (CRM) function. As the Head of CRM, you will be responsible for defining and executing the CRM roadmap, managing a small team, and working closely with other teams to deliver scalable solutions.
Key Responsibilities
* Lead and evolve the Zoho ecosystem, including CRM, Creator, Analytics, Flow, Desk, and Campaigns.
* Design and implement automation, integrations, and data models that link business systems end-to-end.
* Develop advanced Deluge scripting and API connections to streamline processes and improve data flow.
* Partner with stakeholders across Sales, Marketing, Operations, and Finance to translate requirements into CRM enhancements.
* Mentor and develop the CRM team, establish best practices for delivery, testing, and change control.
* Drive roadmap execution to support the launch of new digital products and customer self-service platforms.
Candidate Profile
The ideal candidate will have 5+ years of hands-on Zoho CRM and Creator development experience, ideally with Zoho Creator Certification. They should also be skilled in Deluge scripting, API integration, and system architecture. Previous leadership or team mentoring experience within a tech or financial-services environment is preferred.
The successful candidate will be able to balance technical delivery with stakeholder management and strategic planning. They should be a strong problem-solver who can translate business needs into scalable technology solutions.
Why Join Us
You will have the opportunity to work on platform ownership in a high-growth, digitally transforming business. You will be able to build and lead a mature CRM function with visible impact on company growth. We offer a hybrid model (4 days office) in a collaborative, forward-thinking team. Competitive bonus schemes and career progression are available as the technology division expands.