This is a Senior Partnership Advisor role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - senior More about the Senior Partnership Advisor role at NSW Department of Customer Service Senior Partnership Advisor SNSW Grade 9/10 - $130,705 - $157,430 base plus superannuation Temporary (full time) opportunity - February to June 2026 Office Attendance 2 days per week - Haymarket, Parramatta or Gosford Do you want to… join an inclusive and collaborative team working on world-leading initiatives, that prizes innovation? create change for good and make a difference to the lives of 8 million people in NSW? work in a supportive and flexible hybrid-environment with endless opportunities to grow? Yes? Then this role is for you… Partnerships, Projects and Insights (PPI) is a growing team with an exciting future ahead. Over the past few years, we have helped the lives of people in NSW through initiatives such as Digital Identity & Verifiable Credentials, Vouchers, Grant and Rebate Programs, and have some great initiatives in the pipeline. Due to this exciting growth PPI is looking for Partnership Managers to join our team. As a Senior Partnership Advisor at Service NSW, you will be the voice between our Partner Agencies and Service NSW, delivering high-profile strategic programs, and implementing our service management model of excellence. You will work with a passionate and high performing team of like-minded individuals, who are relationship building pros! Each day is never the same, as you manage and support our Partner Agencies, with you being the pivotal point of contact in the management of issues resolution. Your day to day As the Senior Partnership Advisor you will manage the establishment of strategic relationships with NSW Partner Agencies Define opportunities where Service NSW can deliver products and services Develop effective strategies to fix/remedy variances from project plans Manage challenging relationships with both internal and external stakeholders, with the ability to influence others with a fair and considered approach Review and evaluate services provided to the Partner Agency Maintain agency agreements and account plans About you Strong experience in building stakeholder relationships. You are a collaborator and influencer with good interpersonal communications skills and know how to build long lasting relationships. You thrive in a collaborative fast-paced environment, working together to figure out the best experience for all. Experience in project management and understanding of project management methodology. You know what they are talking about when they drop words like sprints, discovery, risk management, budget forecast and lean business case. You have experience working in an agile environment. Customer-oriented and proud. You are motivated by, and take ownership of, delivering valuable outcomes to your customer. Outstanding communication, collaboration and problem-solving skills. You encourage diversity of thought and thrive in a team environment. You have top notch facilitation skills and can drive conversations into outcomes and have some leadership or mentoring experience. Continuous improvement forever! You are a lifelong learner, always driven to improve processes and outcomes. You value close feedback loops, and the concepts of iteration and incremental improvement. Why work for us? There are lots of reasons why a role with us is rewarding - working with us gives you: The opportunity for meaningful work that matters to all of us in NSW We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection Flexible leave so you can recharge and make time for what counts Much more than just a job, you can build a career here Access to health and well-being programs including Fitness Passport We can't wait to meet you If this role sounds like you, you can apply by clicking the button 'Apply Online' below - it's a simple online process. Please attach your resume and a cover letter as well. About us Projects, Partnerships and Insights (PPI) team is like nothing else in government. We are a diverse and vibrant team of talented project professionals, business analysts and partnership managers working together to develop impactful experiences that improve the lives of our 8 million customers. We believe that working for Service NSW is not just a job, but a purpose. Joining Service NSW will provide a way for you to service all the people and businesses in NSW and ensure no one is left behind. We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we've worked on in the last 12 months include: Digital Identity & Verifiable Credentials - see the Future Vision for Digital Identity Voucher programs such as Dine and Discover, Back to School, Stay NSW, Before & After School Care and Parent Vouchers Careers NSW Service NSW Mobile App Grants and rebates for disaster impacted communities Digitisation of licences Salary Service NSW Grade 9/10, with the base salary for this role starting at $130,705 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Tiffany Martin via tiffany.martin@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 12th December at 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact tiffany.martin@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing strategic relationships Defining service opportunities Evaluating services Key Strengths Stakeholder relationship management Project management ️ Communication and problem-solving Continuous improvement mindset Leadership or mentoring experience Customer orientation A Final Note: This is a role with NSW Department of Customer Service not with Hatch.