My client is a leading Biotech business that operates across APAC.
Due to internal demand, there is an initial 3 month contract opportunity to join their dynamic team based in Pyrmont.
In this role you will be part of a team that is acting as first level support for the business, answering calls and working through a ticket system with the aim to resolve technical queries.
They do offer a hybrid working arrangement so there is flexibility to work some days from home. On the days working in office you will provide in person technical support to staff.
**Key experience required**:
- Background working in similar positions within Service Desk or Help Desk
- Knowledge of working through ticket systems
- Good all round technical knowledge - O365, Active Directory, MS Office, Windows
- Excellent communication skills, both verbal & written
- Excellent documentation skills
- Excellent Customer service ability
If the above sounds like you and you have a strong troubleshooting ability then please do APPLY immediately to be considered.
** Please send CV in word format