About the Role
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As a Customer Service Coordinator, you will be responsible for managing and processing warranty claims, coordinating service requests, and ensuring timely resolutions.
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The ideal candidate will possess excellent communication and problem-solving skills, with experience in customer service, warranty management, or a related field.
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* Manage and process warranty claims in a professional manner.
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* Coordinate service requests and schedule technicians or contractors as needed.
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* Liaise with customers, suppliers, and internal teams to resolve issues efficiently.
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* Maintain accurate records of all warranty claims and service requests.
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Requirements:
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* Previous experience in customer service, warranty management, or a related field.
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* Strong communication and problem-solving skills.
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* Excellent organisational abilities and attention to detail.
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* Ability to work both independently and as part of a team.
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* Proficiency in Microsoft Office Suite and CRM systems.
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Benefits:
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This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer service.
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As a valued member of our team, you will have access to ongoing training and development opportunities.
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You will also enjoy a supportive and collaborative work environment, with opportunities to grow and progress in your career.