About the Role
Reporting to the Chief Technology Officer, the Senior Business Process Analyst will lead the redefinition of business operational processes across the organisation.
They will leverage Lean Six Sigma methodologies to redefine how the business operates and how employees interact with a Dynamics 365 ERP.
Key Responsibilities
* Implement a business process management framework to systematically document processes, including process mapping, defining key performance indicators and controls, and identifying risks.
* Document the as‐is current flow of process, then redefine new Lean processes to achieve the desired outcome in the most efficient way possible.
* Contribute outputs into an active D365 ERP modernization program of work.
* Work closely with business stakeholders to carry out "As‐Is" analysis, identify how to optimise the process, and design a refined process to uplift efficiency.
* Design the future target state and optimise productivity; incorporate Lean processes into ERP modernization, UI design, reducing time and effort, and redefining the most efficient path for the business.
Experience and Qualifications
* Active and current Lean Six Sigma certification (Minimum Green Belt, Black Belt preferred).
* Proven experience defining business processes for Dynamics 365 or CRM/ERP transformation programs.
* Exceptional strength in documenting processes and measured improvements to achieve business outcomes.
* Deep experience engaging various business users across large multi‐disciplinary business functions.
* Strong analytical skills with a focus on detail, efficiency, and automated flows.
* Ability to balance pace with quality in complex enterprise environments.
* Exceptional communication, prioritisation, people engagement, and decision‐making skills.
Additional attributes:
* Pragmatic and outcome‐focused, comfortable influencing senior stakeholders and technical teams.
* Very organised, strategic thinker, meticulously thorough individual, with strong problem‐solving skills.
May be required to undergo a pre‐employment medical including drug and alcohol testing and must have contactable work references.
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