Cartel Concierge / Front Desk Customer Service - Oxley
* Diverse role - with ongoing coaching & training to develop your career.
* Rapidly growing gym network - be a part of the Fitness industry's most exciting Brand
* Develop your career with ongoing training while enjoying free gym membership and exclusive discounts.
At Fitness Cartel Australia, we're more than a gym – we're an exciting and fast-growing brand with plans to expand from 13 to 60+ clubs by 2029. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafes, creche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.
The Role :
In this crucial role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs or is looking for, you help them find it with your heartfelt professional service, providing every person who walks through our doors with electric experiences at every interaction. This is a diverse role that will have you switching from greeting members personally to answering the phones, making protein shakes, and selling our retail products on the shelves.
Key Responsibilities:
* Greet everyone & serve customers at both the front desk & café.
* Answer calls, handling queries & listening to complaints, directing the member to the relevant manager if necessary.
* Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
* Assist parents with booking their kids into Kid's Cartel where needed.
* Learn about our supplement & apparel range to execute supplement & apparel sales to members.
* Maintain venue cleanliness ensuring the reception/café area is always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
* Perform opening & closing duties in a timely manner.
* Follow directions, prioritise & complete tasks in a timely manner.
* Perform other related duties.
What you'll need to succeed :
* Previous Customer Service Experience with excellent communication skills.
* A "can do" attitude with a thirst for learning & ambition for growth.
* A passion for health & fitness & eagerness to work for the industry.
* Be reliable, proactive, punctual, professional & well-presented.
* Have a strong work ethic.
* Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
* Computer literacy & ability to learn new systems.
* Communicate & uphold policies & procedures of the business to customers and staff.
* Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
* Flexible working hours that are suitable for the operations of a gym (Shift schedules are provided in advance).
* Have Australian working rights.
What we'll offer you in return:
* A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
* Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
* FREE gym membership to all Fitness Cartel locations.
* Access to Merse Wellness Spas at discounted rates.
* Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply:
Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you bring to our team. Applications will be reviewed as received, so don't wait—apply today
Note: Only candidates meeting our selection criteria will be contacted. No agencies, please
About us
Fitness Cartel, where our relentless pursuit to be the best version of yourself isn't just a motto—it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family.
#J-18808-Ljbffr