About the Role
We are seeking an enthusiastic and motivated Receptionist to join our diverse, compassionate, and dedicated team in the Cardiac Centre Lenah Valley. This role requires someone who can provide effective, efficient administrative support and customer service in a busy healthcare setting.
Key Responsibilities
* Providing Excellent Customer Service: Ensure that patients, VMOs, and families receive exceptional care and attention from our team.
* Outpatient Appointment Bookings: Manage and coordinate appointments for outpatients, ensuring seamless communication with staff and clients.
* Hospital Procedure Bookings: Arrange and schedule hospital procedures, guaranteeing timely and efficient delivery of services.
* Outpatient & Inpatient Billing: Process and manage billing for outpatient and inpatient services, maintaining accurate records and adhering to financial guidelines.
* Management of Medical Records: Maintain and update patient medical records, ensuring confidentiality and adherence to strict data protection policies.
Requirements
* Medical Reception/ Administration Experience: Possess a strong background in medical reception or administration, with a proven track record of delivering high-quality results.
* Excellent Customer Service Skills: Demonstrate exceptional communication and interpersonal skills, with the ability to build and maintain positive relationships with stakeholders.
* Personal Integrity: Exhibit a high level of personal integrity, ensuring the confidentiality and security of patient information at all times.
* Organisational Skills: Display exceptional organisational abilities, managing multiple tasks and priorities in a fast-paced environment.
* Flexibility: Be willing to work flexible hours, including holiday relief and sick cover, as required by the team.
* Proficient IT Skills: Possess proficient knowledge and application of Microsoft Office (Word, Excel, Outlook), with the ability to learn new software systems quickly.
About Calvary
We are a leading provider of quality, integrated care that puts our patients, residents, and clients at the centre of everything we do. With over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities, and 19 Community Care Centres, we offer flexible careers in clinical, allied health, hospitality, ICT, and health administration, mission, leadership, management, and more.
We value diversity and are committed to fostering a workplace that is respectful, welcoming, and inclusive, where people are supported to draw strengths from their identity, culture, and community. As an equal opportunity employer, we encourage applications from First Nations peoples, people living with a disability, LGBTIQ+ people, people who have come to Australia as migrants or refugees, and veterans.