Job Opportunity
We are seeking a skilled and motivated professional to join our team as a Veterinary Nurse. The ideal candidate will possess excellent customer service skills and be able to provide helpful and effective communication with customers.
The Role:
* Manage customer queries and requests through various channels, providing a professional and helpful service.
* Accurately assess claims information with high attention to detail.
* Respond to customer inquiries in a timely manner.
* Liaise with internal stakeholders and external veterinary clinics or hospitals as necessary.
* Review veterinary histories and policy documentation to determine the correct outcome of customer claims.
Key Requirements:
* Strong communication and interpersonal skills.
* Ability to manage time effectively and prioritize tasks while maintaining attention to detail.
* A warm and empathetic approach when interacting with customers.
* Excellent verbal, written, and interpersonal communication skills.
* Initiative and decision-making skills.
* Team player who works well in collaboration with others.