Job Description
We are seeking an exceptional Guest Service Agent to join our team at Avani Adelaide Residences. This is a fantastic opportunity for someone who is passionate about delivering outstanding customer experiences and providing first-class service.
You will be responsible for ensuring that every guest feels welcome and valued, from the moment they arrive until they depart. Your duties will include:
* Providing a warm and friendly greeting to all guests, demonstrating a commitment to service excellence and maintaining high standards of front office and reception operational procedures.
* Ensuring that all daily tasks are completed accurately and in a timely manner, including maintaining professional, open, and honest communication to assist guests and make accurate bookings.
* Resolving and responding to guest complaints in a timely and professional manner, ensuring that all issues are resolved to the satisfaction of the guest.
* Maintaining accurate guest accounts and assisting with daily reporting, ensuring that all financial transactions are recorded accurately and efficiently.
This role offers a unique opportunity to work in a fast-paced environment, providing exceptional service to guests from diverse backgrounds. You will have the chance to develop your skills and expertise, working with a talented team of professionals who are dedicated to delivering outstanding results.