Are you seeking a dynamic and varied front line role in a warm, welcoming and patient focused environment? Are you passionate about working with an enthusiastic team that values kindness, warmth, and fun? If so, your dream job might be right here!
About Us
Women's and Men's Health Physiotherapy is a specialist practice in pelvic health and is a proud industry leader. Established in 1992 we have a long history of providing the highest quality patient care and outcomes.
The Opportunity
Our Patient Support Services team are the frontline ambassadors of our practice, and they play a significant and highly valued role assisting our patients and our physiotherapists.
Reporting to our Service Delivery Manager, the Reception and Administration Manager works on desk around 50% of their time and spends the remaining 50% leading the support team, coaching and mentoring as required and ensuring all processes and standards are met. The role involves trouble shooting, identifying opportunities for improved efficiency or service levels, modelling our values and ensuring every patient is well looked after outside the treatment rooms.
What We Offer
* Permanent full-time work (we are happy to consider a part time role, 5 days per week, e.g. shorter hours)
* A truly warm, welcoming and wonderful team culture
* Flexibility and support with work life balance E.G: Work Monday to Friday (no overtime required) and hours are negotiable to suit the successful candidate
* Genuine interest and investment in your career development if desired!
* An excellent salary
To be successful in this role you will have:
* 2 + years' experience in a reception and/or admin supervisor or leadership role, preferably in the medical, health, professional services or aligned sectors
* A mature / seasoned leadership style; experience managing a wide range of people
* Excellent communication and interpersonal skills
* Outstanding attention to detail and a practical approach to work
A bit about the role:
* All aspects of team leadership including rostering, timesheets, performance reviews, coaching, supporting the team, leave applications and managing any issues that arise etc.
* Oversee a range of administrative support provided to the clinical team
* Manage the patient support function of the business
* Support operations of the patient experience outside the clinical relationship
Why join us?
At Women's and Men's Health Physiotherapy you will find purpose, passion, and the opportunity to assist the practice make a lasting impact in people's lives. You will be welcomed and supported, and your talents will be recognised, appreciated and put to great use.
What to Consider:
We live by our values which are: Respect Everyone, Make Connections, Work Together, Strive for Excellence and Embrace Learning.
How to Apply
If you're eager to join our really special and supportive team, apply now with your current cover letter and resume!
Due to the volume of applications anticipated, only shortlisted candidates will be contacted, and we thank you in advance for your interest in this role.