Hotel: LX - Hotel X Brisbane Fortitude Vly (BNEFV), 458 Brunswick Street, 4006
At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You'll love creating memorable first impressions and finding ways to say yes. Problem solving will be your forte, and you'll bring a competitive edge by delivering seamless, personalised booking experiences for our guests, every time. You'll enjoy being surrounded by luxury and understand the importance of creativity, culture & community.
OUR CULTURE & VALUES
* Deliver excellence through service
* Communicate honestly and transparently
* Consider people, community and planet
* Have each other's backs and respect differences
* Show up and bring positivity
* Take accountability & own our mistakes
* Entrepreneurial mindset where innovation is key...we want to lead the way and are lucky to have the flexibility to do so!!!
HOW WILL YOU HELP US ACHIEVE OUR GOALS?
As a Reservations Agent, you'll be at the heart of the guest journey—shaping experiences before our guests even arrive. Your exceptional communication skills and attention to detail will ensure every reservation is handled with precision, care, and a touch of Hotel X flair.
You'll manage guest bookings across multiple channels, responding to enquiries with efficiency and warmth while maximising revenue opportunities. With a strong understanding of room types, packages, and hotel offerings, you'll confidently guide guests to the perfect stay.
Working closely with Front Office, Sales and other departments, you'll ensure all booking details, special requests, and VIP arrangements are accurately recorded and communicated. Your organisational skills will shine as you maintain reservation systems, monitor availability, and support the guest experience from arrival to post-stay requests.
WHO WILL YOU WORK WITH?
You'll love coming to work with a team that strives for excellence day in, day out to deliver a quality hotel experience. Working as an integral part of our Reservations team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Director of Sales and Marketing, this is a Part Time role, working 22 hours per week.
WHAT YOU WILL BRING TO THE TABLE!
We're seeking individuals who have a passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with OPERA or another Hotel PMS is preferred. Knowledge of the local area to provide guest recommendations is highly valued.
WHY CHOOSE US?
* Fun!!! Enjoy team building, regular events, and a vibrant atmosphere
* Birthday leave and enhanced IHG Parental Leave
* The Global IHG Employee Room Benefit, One Pass and Friends & Family Program (at over 6,600 hotels worldwide)
* Sales incentives and recognition schemes
* Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year, plus access to a variety of well-being resources
* Career development, mentoring and community support opportunities
* The chance to experience a unique Hotel environment, a little different to the norm!
So don't hesitate - apply now and be part of our award‐winning team!
Come and discover the ultimate experience of luxury, hospitality and style at Hotel X.
Applicants must hold working rights within Australia.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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