* Drive the strategic direction of digital products and improve the customer experience
* Exciting ongoing employment opportunity
* Total remuneration range: $231,238 to $256,184 commensurate with experience
* Open to all Revenue NSW offices statewide but ability to travel to Parramatta at least one day a week is required
Are you a visionary Director with a passion for digital transformation and customer-centric innovation? Revenue NSW is seeking a dynamic and inclusive executive to steer the delivery of high-impact digital products and services that touch the lives of millions across the state. This role is pivotal in shaping how we design, deliver, and scale digital products that make a real difference in people's lives.
Digital Fines and Debt purpose and vision: To provide a suite of contemporary digital services that allow fines and debt customers to interact with Revenue NSW easily – anywhere and anytime. We do this in line with legislation and industry best practices, collecting revenue for the state in a fair, efficient, and timely manner.
As Director Digital Products & Services Fines and Debt, you will drive this purpose and vision, by guiding the strategic direction and delivery of a diverse portfolio of digital services, lead high-performing product teams, and champion new ways of working that improve outcomes for customers and communities.
* This is a senior executive role with significant scope and influence. You will:
* Head up a team of up to 10 direct reports and a broader team of over 100 professionals across 8 product squads.
* Oversee the delivery of more than 70 digital products and services, ensuring they are resilient, secure, scalable, and customer-focused.
* Manage the full product lifecycle—from discovery and design to delivery, optimisation, and retirement.
* Translate strategic priorities into actionable product roadmaps that deliver measurable value.
* Drive the modernisation of major legacy systems, balancing day to day operations of existing digital products and applications.
* Foster a culture of innovation, collaboration, and continuous improvement in an Agile environment.
* Build strong partnerships across government, industry, and the community to deliver seamless digital experiences.
About You
You are a strategic, inclusive, and delivery-focused leader who brings:
* Extensive experience in digital product delivery, including managing digital operations teams, and leading large transformation programs.
* Strong understanding of digital architecture and legacy modernisation principles, combined with the ability to translate technical complexity into strategic direction.
* Exceptional stakeholder engagement and change leadership skills, with the ability to influence and build alignment across diverse groups and complex environments.
* A product mindset, with a focus on user outcomes, agile delivery, and continuous improvement.
* Proven ability to guide and motivate high-performing cross functional teams, foster innovation, and manage complex budgets and resources.
* Comfort working in dynamic, fast-paced and complex environments, with the ability to navigate ambiguity and drive results.
* Creative problem-solving and the ability to co-design solutions with stakeholders and colleagues is highly desirable.
For more information on the role and its accountabilities, click here to view the role description.
About us
Revenue NSW is a division of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting taxes and duties, managing fines, administering grants and recovering debt. We are part way through an ambitious transformation in culture, service delivery and digital. Our digital strategy outlines how we will deliver value – Simplify, Connect, and Enable – ensuring our services are fit for the future and designed to achieve meaningful outcomes for the communities we serve.
To learn more about Revenue NSW click here.
For enquiries regarding this position, please contact Andrew Vouthivong, Senior Advisor Talent Acquisition via
Closing date: Wednesday 24 September :59am).
Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
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