Collections Officer - Volvo Financial Services
Location: Wacol, QLD, AU, 4076
Position Type: Professional
Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta and Volvo Construction Equipment.
This role is part of Volvo Financial Services (VFS), which offers complete solutions for truck and equipment financing and service.
What you will do
VFS is excited to add an experienced Collections Officer to manage and oversee the receivables portfolio. Your main focus will be the timely recovery of outstanding payments through professional negotiation and dispute resolution, while delivering high-quality customer service to maintain positive customer relationships.
Day-to-day responsibilities:
* Managing the day-to-day collections activities for all overdue customer accounts via phone, email and formal correspondence
* Analyzing the receivables aging to identify high-risk accounts and prioritise collections efforts
* Assessing customer financial situations and negotiating payment arrangements
* Identifying delinquent accounts requiring advanced action and preparing recommendations for repossession or legal proceedings
* Performing daily bank statement reconciliations to ensure accurate allocation of payments and portfolio integrity
* Serving as the primary contact for retail account management activities, including payout requests, payment queries, statement requests, changes in contact details and general account maintenance queries
Your future team
Reporting to the Head of Risk and Operations, you will work in a team of 7 credit, risk and operations professionals. Your team members are supportive, good-humoured, and value open communication and collaboration. You will be located at our Volvo Group Head office in Wacol.
Who are you?
We believe that your behaviours and characteristics are as important as your technical ability. Ideally you will have:
* Experience with repossession, litigation and complex workout strategies
* Sound knowledge of collections policies, procedures, laws and litigation
* Knowledge and experience within finance (transportation or equipment industries highly regarded)
* Excellent time‐management skills and a target‐oriented mindset
* Strong customer service and analytical skills
* Proficiency with the Microsoft Office suite; Power BI advantage
What's in it for you?
* An annual company bonus of up to 10%
* Modern offices with free parking and an on‐site café
* Convenient Wacol location, avoiding the city commute
* Work for a company focused on reducing its carbon footprint
* Health and wellbeing access for you and your family through our EAP – Sonder
* Countless opportunities to develop and build your career, including global or cross‐functional work
* Opportunity to purchase an extra week of annual leave
* Generous parental leave policy including superannuation
Ready for the next move?
If you're ready to join a supportive, highly motivated team that continues to see success, this could be the right role for you! We look forward to receiving your application.
The successful candidate will be required to undergo appropriate background and reference checks.
Volvo Group Australia is proud of our inclusive work environment that promotes supportive energy and encourages individual growth to build strong teams. We are committed to building a workforce that reflects the diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
We value your data privacy and therefore do not accept applications via mail.
Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.
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