Case Manager required in Townsville.
Your new company
Hays Recruitment Townsville is proud to partner with a community-focused organisation dedicated to empowering participants to live independently whilst prioritising their well-being.
Your new role
As Case Manager, you will play a pivotal role in coordinating and overseeing home care services for clients receiving government-funded Home Care Packages. Your responsibilities will include conducting comprehensive needs assessments, developing individualised care plans, managing service delivery, and ensuring the provision of high-quality care that promotes client independence and overall well-being. You will also provide guidance and support to care staff, ensuring they deliver services aligned with best practices. As the primary point of contact for clients and their families, you will assist in navigating available services and address any care-related concerns with empathy and professionalism.
Your key responsibilities will be to:
* Conduct comprehensive assessments and develop individualised care plans.
* Regularly review and update care plans based on client needs.
* Coordinate home care services, liaising with providers and caregivers.
* Monitor and adjust services to ensure client satisfaction.
* Act as the primary contact for clients and families, providing support and advocacy.
* Assist with navigating the aged care system and financial enquiries.
* Manage Home Care Package budgets, ensuring cost-effective service delivery.
* Provide budget reports and guidance to clients and families.
* Maintain accurate documentation and address compliance issues promptly.
* Work with multidisciplinary teams to provide holistic care.
* Maintain regular communication with clients, families, and service providers.
* Handle feedback and complaints professionally and promptly.
* Use feedback to improve care delivery and client satisfaction.
* Participate in initiatives to enhance care quality and efficiency.
* Stay updated on legislation, guidelines, and best practices in the industry.
What you'll need to succeed
To succeed in this role, you will need to possess the following:
* Relevant tertiary qualifications or substantial experience in a similar position.
* A solid understanding of NDIS policies, procedures, and compliance requirements.
* Proven experience and in-depth knowledge of Supported Independent Living (SIL).
* A compassionate, patient, and participant-focused approach, with a genuine commitment to enhancing lives.
* Excellent organisational and time management skills.
* Demonstrated experience in team leadership and staff management.
* Strong communication skills and a collaborative mindset, with a willingness to support colleagues in a positive and inclusive environment.
* Proficiency in conducting assessments and developing care plans using a person-centred framework.
What you'll get in return
In return, you will receive an attractive annual salary which is negotiable depending on experience, and the chance to work and grow professionally with an energetic, dynamic and inclusive team.
What you need to do now
If you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV to Kerry.Martin@Hays.com.au, or call Kerry Martin now on 07 4417 1151.