Duty Manager - Rydges Fremantle Esplanade
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EVT - Entertainment | Ventures | Travel provided pay range
This range is provided by EVT - Entertainment | Ventures | Travel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$79,589.29/yr - $79,589.29/yr
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
Rydges Hotels & Resorts is part of EVT, one of Australasia's market-leading experience creators, offering careers that can take you where you want to go across entertainment, ventures, and travel. In a world of cookie‑cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers – because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences, including Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection, and Australia's most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
About the Role
* Ensure a solid understanding of the target and drive with the Front Office team.
* Ensure all staff are on time and in uniform.
* Ensure all departments are adequately staffed.
* Monitor VIP and Group arrivals and departures and ensure all preparations are made.
* Use company time efficiently and productively.
* Communicate effectively and organisationally with all departments.
* Familiarise yourself with the general operations of each department to provide best possible decisions.
* Assist any department when needed.
* Maintain a high level of service with all staff implementing the hotel's service values.
* Actively sell the hotel features, promotions and facilities to guests and visitors.
* Ensure guests and visitors are greeted in a professional, positive manner.
* Act as the face of the hotel and become its ambassador.
* Manage the hotel complaint system.
* Rectify and resolve any guest requests or issues during shift.
* Maintain duty log with relevant information for each shift.
* Perform any additional reasonable duties as required.
Financial Responsibilities
* Maximise average room rate and occupancy through liaison with key personnel.
* Control department expenditure within set targets.
* Monitor and control direct costs such as consumables, printing & stationery, stock control, energy, uniforms, replacements, and other expenses.
* Use current room rates and yield management strategies knowledge.
* Establish financial controls with the Financial Controller or General Manager.
* Follow cashiering policies and procedures and review them continually.
* Monitor overtime, annual leave, days in lieu, staff breaks, and other entitlements.
* Assist with hotel accounts receivable and rostering.
Sales Responsibilities
* Consistently deliver products and services that meet guest expectations.
* Maintain a market‑leading reputation in accommodation, products and customer service.
* Ensure all staff have adequate product knowledge.
* Liaise with key personnel to maximise rooms sales and F&B sales through promotion.
* Cultivate a sales culture focusing on up‑selling and on‑selling techniques.
Customer Service Responsibilities
* Create a positive service culture and environment.
* Deliver service quality that meets and exceeds expectations.
* Provide a high profile in the foyer to recognise regular guests.
* Support and actively involve in service development.
* Communicate and log guest feedback effectively.
* Proactively resolve guest requests and issues promptly.
* Maintain reception, restaurants, public spaces and external areas at hotel's standard.
* Use shift checklists and procedures to ensure quality control.
Personnel & Training Responsibilities
* Ensure efficient staffing and financial & service quality targets are met.
* Act as custodian of the hotel in the absence of the General Manager and rectify issues.
* Deliver leadership, human resource management, and better development prospects for staff.
* Maintain high productivity across all teams.
* Monitor morale and act on issues.
* Create a positive culture and continuous improvement.
* Assist in training, including structured on‑job training.
* Reduce staff turnover through training and engagement.
* Ensure employees follow handbook guidelines for presentation, grooming, and punctuality.
* Communicate across all departments.
* Supervise Front Office personnel.
* Participate in Front Office communication, meetings and training sessions.
* Update staff portfolios and training checklists for appraisals.
* Maintain adequate security procedures.
* Lead the hotel during crisis management actions.
* Record and report incidents involving employees, third parties, events, or evacuations.
* Ensure compliance with company policies and procedures.
* Promote a WH&S culture.
Corporate Assets Responsibilities
* Ensure departments run neat, clear, and functional.
* Obtain resources to improve physical layout.
* Protect hotel assets and maintain their long‑term value.
* Sensitise to safety and manage the environment.
* Be conversant with all hotel computer systems.
* Know fire and evacuation procedures per the manual.
* Apply safe practices per Work, Health and Safety Act.
* Provide input when relocating guests over‑booked.
* Lead all hotel personnel to highest professionalism.
* Execute duty shifts as ordered by the General Manager.
* Manage Front Office machinery for efficiency.
* Deal with suppliers positively and ethically.
Authorities Responsibilities
* Manage hotel float, tills, staff keys, security, and incident reporting.
* Approve expenditure with the Front Office Manager and General Manager.
Perks
Enjoy ongoing discounts on entertainment and travel experiences across Australia and New Zealand as part of EVT Perks, available to all employees from day one.
Location and Posting
Leederville, Western Australia, Australia – Posted 2 weeks ago
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Customer Service
Industries: Hospitality, Hotels and Motels, and Accommodation and Food Services
Referral program
Referrals increase your chances of interviewing at EVT by 2x.
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