AO2 Administrative Assistant | South Bank location - Apply now!
Your new company
A leading cultural institution is seeking a confident and detail-oriented Administrative Assistant to join its visitor experience team on a part-time basis. You'll be the first point of contact for schools, community groups, and event organisers, handling phone and email enquiries, coordinating bookings, creating itineraries and invoices, and maintaining clean, accurate data. This is a fast-paced, independent role that requires initiative, strong customer service skills, and a knack for logistics.
Your new role
* Respond to booking enquiries via phone and email (starting from 8am).
* Enter bookings into systems (Momentus and Ticketure).
* Create tailored itineraries and issue invoices.
* Clean and maintain booking data for reporting and trend analysis.
* Liaise with internal teams to coordinate logistics for group visits.
* Support program delivery and assist with setup and pack down.
* Promote programs to educators and community groups.
* Contribute to continuous improvement of booking processes and resources.
What you'll need to succeed
* This role requires a B lue Card
* You have exceptional attention to detail and strong organisational skills.
* Excellent communication that is clear and professional with diverse stakeholders.
* You can work independently, take initiative, and think on your feet.
* You are confident using software systems (experience with Momentus and Ticketure is a plus).
* You have a background in travel, tourism, or logistics (ideal but not essential).
* You are reliable and punctual, with a commitment to excellent customer service.
What you'll get in return
* The South Bank location is easily accessible by public transport.
* Initially, a 2-3month assignment with the potential to extend while the permanent recruitment takes place over the coming months.
* Part-time role; Monday-Wednesday 8:00am-4:00pm.
* A supportive team environment.
* Opportunity to contribute to a meaningful department.
* Competitive hourly rate of $39.67 p/h + super.
What you need to do now
If you're interested in this role, click "apply now" or forward an up-to-date copy of your resume. The Consultant is Alice Hearn on Alice.Hearn@hays.com.au or call 07 3259 4929.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.