Purpose & Overall Relevance for the Organization:
- Responsible for sustainable profitable and brand share and net sales growth of eCommerce platforms and Marketplace customers including The Iconic, eBay and The DOM with scope for future onboarded partners. As Marketplace is inherently modular to each partner's requirements/capabilities, there is a significant focus on following specific and dynamic processes to maximise this growth. Working in a cross-functional environment with Customer Service, Brand Marketing, Buying, Operations, Merchandising and Supply Chain, this role will be instrumental in ensuring adidas accelerates growth of Digital Platforms and Marketplace accounts.- Additionally, the scope of this role includes identifying and resolving technical bugs and/or errors on the site and improving operational processes, working with global and local teams responsible for systems, tools and processes linking in with eCommerce.- Key Responsibilities:
- Oversee Marketplace Customer Service (focus on eBay disputes/messages)
- Work with the Customer Service and Warehouse teams to meet KPIs for order shipment and maintain adidas eCommerce standards for customers and partners.
- General Marketplace order management
- Oversee Marketplace cataloguing including fields such as imagery + product titles + general onsite visual merchandising
- Assist in maintaining adidas range on partner sites, working with the eCommerce Buyer and DPC/Wholesale teams to ensure range coverage and depth
- Financial reconciliation/Marketplace settlement file topics
- Oversee product, inventory, and order feeds between adidas internal systems, middleware
- providers and partners, troubleshooting issues as they arise.
- Proactive troubleshooting of inventory and product data
- Scope to have ownership over strategy for smaller Marketplace partners
- Other duties as required.- KPIs:
- Adherence to defined timelines, completeness of content delivered.
- Project delivery: agreed timelines, budgets and impact assessed.
- Project / Process KPI's met in full.
- Knowledge, Skills & Abilities:
- Experience with content management systems, and an understanding of the system landscape commonly present in an eCommerce environment
- A positive, can-do attitude
- Strong interpersonal skills to build cohesive relationships with stakeholders
- Requisite Education & Experience / Minimum Qualifications:
- University Degree preferred (In eCommerce, marketing or related)
- Experience in Sales and account management (or other Digital Wholesale account)
- Strong interpersonal skills (e.g., communication, negotiation, influencing)
- Proven methodological skills (e.g., business analytics and planning, strategic development)
- Knowledge of local eCommerce landscape
- Effective communication skills required to engage stakeholders
- Understanding of key Digital success metrics along the consumer journey on
- and off-site (Conversion, click-through rate etc.)
- Understanding of retailer's financial metrics (sales, inventory, margin, returns etc.)
- Proficient in MS Office
- Experience working on digital content updates & master data
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**
***
- JOB TITLE:
- Specialist, eCom Platforms (Marketplace)- BRAND:
- adidas- LOCATION:
- Melbourne- TEAM:
- Strategy- STATE:
- VIC- COUNTRY/REGION:
- AU- CONTRACT TYPE:
- Full time- NUMBER:
- 516254- DATE:
- Sep 22, 2024