Essential duties
Customer Relationships (external and internal)
Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service.
Query Resolution
Communicate with customers and Hong Kong Credit Collection team for timely account receivable collection, Where there are possible delays the customer is to be informed. Where the query is referred to another business unit the team remains responsible for the resolution of the query until fully resolved and contacting the customer.
All queries to be resolved within agreed SLA's.
Credit Release/ Credit Hold
Ensure all credit release/ credit hold are properly reviewed and handled daily and/ or as required.
Customer Master Creation/ Maintenance/ Review
Review supporting documents and update customer master. Conduct credit review and update customer master after review.
Data Entry
Ensure all customer master update, credit notes and debit notes are entered into AX daily with no carryovers or errors.
Sequence Reporting is used to follow up on missing forms to ensure all revenue is captured.
Team Membership
Actively assist the Manager and other members of the team to achieve deadlines and objectives across the wider team.
Personal Development
Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements.
Continuous Improvement
Identify and eliminate inefficient work practices.
Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect to enhancements.
Ensure a continuous improvement view of the end-to-end processes.
Primary Job Functions:
Credit Collection:
• AR monitoring, follow up and collection
• AR Refund payment
• Credit Hold / Release and coordination
• Credit Review & Customer Creation/ Maintenance
• Customer Account Review – (include Annual review)
• Credit Hold / Release and coordination
• Manage billing -Process DN/CN request & billing
• Risk Management- Corp Compliance
• Any other tasks as required.
Qualifications
• Bachelor's degree in finance or any related studies.
• Minimum 3 years' experience working in credit collection / banking environment
• Excellent systems and process knowledge
• Excellent communications skills
• Experience with finance related systems
• High level of accuracy and a strong work ethic
• Intermediate MS Excel skills
• Excellent time management and prioritisation skills
• Ability to work independently and also as part of a wider team