Job Description
We are seeking a Site Supervisor to provide on-site leadership and support at our Roselands Leisure and Aquatic Centre. The role is responsible for guiding staff, upholding safety and service standards, and assisting the team to deliver high-quality community experiences.
The Site Supervisor will ensure operational procedures are followed, staff are well-trained, and service aligns with our Customer Service Charter. This includes Senior Duty Manager shifts, as well as supervisory, administrative, and operational tasks that support the wider team.
Duties
* Provide leadership and supervision to leisure & aquatic staff.
* Support training and offer technical advice to the team.
* Perform Duty Manager or Lifeguard shifts (minimum two per week).
* Oversee daily operations and seasonal task coordination.
* Ensure safe work practices and WHS compliance.
* Assist in planning and evaluating centre operations.
* Manage emergency procedures and respond to incidents.
* Supervise bookings, hires, and customer engagement.
* Report incidents and hazards via Solv Safety.
* Monitor cleaning, maintenance, and facility standards.
* Support budget planning and manage daily budget performance.
* Ensure adherence to the Customer Service Charter.
* Manage kiosk/customer service area budgets and purchase orders.
* Build strong relationships with users, clubs, and hirers.
* Handle customer information in line with the Privacy Act.
* Contribute to operations manual reviews and updates.
Required Skills and Qualifications
The ideal candidate will have:
* Proven ability to lead teams and deliver high-quality, safe customer experiences.
* Skilled in managing staff performance and team operations.
* Experience in pool supervision, plant operations, and water quality management.
* Able to oversee maintenance and coordinate with trades/contractors.
* Strong background in customer service within large leisure/aquatic centres.
* Experienced in bookings, facility hire, and relationship management.
* Proficient in front-of-house operations, including sales, stock, and memberships.
* Skilled in managing space access for multiple user groups.
* Effective in resolving operational issues in aquatic/leisure settings.
* Knowledgeable in risk assessment and risk management practices.
* Strong time management and prioritisation skills.
* Excellent communication skills (verbal, written, and digital).
* Proficient in administration and meeting KPIs.
* Competent in computer systems and digital tools.
Benefits
We offer an attractive remuneration package, accrued time off program, opportunities for continuous learning and development, access to employee health and wellbeing programs, and more.
About Us
Our organisation values diversity and inclusion, and we encourage applications from all backgrounds, experiences, and abilities.