We’re looking for a dynamic IT Infrastructure & Operations Manager for this SME wholesaler. Reporting directly to the IT Director, you will lead a talented group of engineers and service desk professionals to ensure the delivery of secure, scalable, and resilient IT infrastructure and support services across on-premise and cloud (Azure) environments. You’ll play a pivotal role in shaping the organisation’s cloud journey, modernising legacy platforms, and elevating the end-user experience. This role is hands-on and strategic, it is ideal for someone who can juggle operational oversight with transformation programs and stakeholder collaboration. Key activities Lead the daily operations of infrastructure, both on-premise and in Azure, ensuring high performance, availability, and security. Oversee and mentor a team of ~9, including infrastructure engineers and the Service Desk function, fostering a strong customer service culture. Drive cloud adoption and modernisation of legacy systems in line with enterprise architecture and security standards. Collaborate with internal business leaders, group infrastructure and security teams, and key technology partners. Manage IT operations to ensure compliance, continuity, and continuous improvement. Lead infrastructure-related projects, contributing to business innovation and digital transformation. Own and maintain IT Business Continuity and Disaster Recovery planning and execution. Provide regular reporting on infrastructure performance, service metrics, and continuous improvement initiatives. Key skills and experience Proven experience as an Infrastructure Operations Manager in an SME Solid technical expertise in Windows & Linux enterprise infrastructure, Azure, SD-WAN, Office 365, Active Directory, ServiceNow, and hybrid cloud technologies. Strong grasp of cybersecurity, authentication protocols, and governance standards. Excellent leadership, prioritisation, and communication skills. A proactive mindset with the ability to balance “keeping the lights on” with strategic enhancements. Exposure to Infor M3, BI platforms, and SaaS applications is highly desirable. Apply now to secure an interview or Dylan Tasker on 0480 804 929 for a confidential discussion.