Job Summary
This role is ideal for individuals who enjoy providing exceptional customer service and support. As a Customer Support Specialist, you will be the first point of contact for customers inquiring about planning, building, and environmental matters.
About the Role
* Provide administrative support and handle plan requests accurately, ensuring timely responses to customer inquiries.
* Utilize strong communication skills to effectively resolve customer complaints and concerns, escalating complex issues as necessary.
* Maintain up-to-date knowledge of planning, building, and environmental regulations to provide informed advice to customers.
Key Responsibilities
* Respond to customer inquiries via phone, email, or in-person, resolving issues promptly and efficiently.
* Collaborate with internal teams to ensure seamless delivery of services and meet customer expectations.
* Develop and maintain effective relationships with customers, fostering a positive and professional environment.
Required Skills and Qualifications
* Minimum two years of experience in a customer-facing role, preferably in an administrative capacity.
* Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
* Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.
Benefits
* A dynamic and supportive work environment that encourages growth and development.
* The opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.
* A competitive salary and benefits package that reflects your value to the organization.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.