Position: ITS Service Delivery Specialist (System Administrator)Commencing Date: As soon as practicableClassification: Full Time, PermanentSalary Range: $75,979 - $79,673 per annum pending experienceClosing Date: Monday, 4 August 2025 unless filled priorsupports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission.Townsville Catholic Education has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.About the roleTownsville Catholic Education Office is seeking an experienced and dedicated ITS Service Delivery Specialist (System Administrator). This role is a Full Time, Permanent position commencing as soon as practicable. This role will support Good Shepherd Catholic College, Mount Isa, but will be required to support other schools within the Townsville Diocese. The role may require some on-call and after hours work from time to time.The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE's strategic outcomes.The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the service catalogue.The SDS will work with the Service Delivery Lead to monitor and manage Service Delivery Services across TCE. The SDS works as the first line of support for service desk operators in the lifecycle of an incident, utilising their experience and skills to solve technical issues. The SDS may be utilised as a project build resource and could be required to have a hands-on knowledge of software installation, hardware installation, and other associated IT platform builds under the guidance of a project manager or ad-hoc team lead.The SDS will have input into the Continual Service Improvement Program and have a role in ensuring documentation is available for skill sharing and training. The SDS will work as part of a virtual team and may be based at different locations within the Diocese of Townsville. The SDS reports directly to the Service Delivery Lead, ITS.Key accountabilitiesExecute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employeesAssist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogueAssist with the creation and maintenance of technical documentationAssist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolutionProvide complex problem analysis as necessary, to maintain system performance to meet student and employee demandAssist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered toPerform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outagesEnsuring required controls are adhered to without compromising responsiveness and availabilityPerform service desk functions during times of peak demand or employee leaveOther duties as reasonably directed by the Service Delivery Lead, ITS.About youExperienceAt least three years' experience in ICT rolesDemonstrable experience in managing IT infrastructureAbility to show initiative, solve problems and contribute to process improvementDemonstrated ability to work independently and as part of a team.SkillsKnowledge and resilience in managing stressful situationsHas a clear understanding of effective conflict resolution skills and their applicationAbility to manage time and competing deadlines in a busy environmentKnowledge of ITIL v3+ service management processes/practices.Mandatory CriteriaCurrent Working with Children Suitability Card or eligibility to obtain same Tertiary qualifications in a related field or equivalent experienceCurrent Driver's LicenceAbility to travel from time to time within the Catholic Diocese of TownsvilleAbility to perform the physical requirements of the role in a safe manner. The successful candidate will require a paid blue card before commencement as per the No Card, No Start policy developed by Queensland GovernmentDesirable CriteriaWindows, Hardware, Security, or other certifications highly desirableITIL v4 qualificationsRelevant industry experience in the education sectorSome employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.What we offerCompetitive SalaryModern facilities, equipment and resourcesAccess to additional Employer Superannuation ContributionsAccess to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)Deferred Salary SchemeAccess to corporate health schemesAccess to Employee Assistance ProgramLeadership development opportunitiesWellbeing programs and initiativesHow to applyComplete the application formUpload a cover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position descriptionUpload a current resume including contact details (phone and email) of two professional referees.Please see the for more information.Applications during the shortlisting phase will be kept confidential.Applications close 3pm Monday, 4 August 2025 (unless filled prior)View other vacanciesApply NowPrivacy AcknowledgmentYour personal information is collected, stored and treated in accordance with our. 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