Overview
Head of Operations – Location: Newcastle (office-based with remote monitoring); Contract Type: Permanent; Hours: Full-time, Monday to Friday (some weekend work may be required).
A dynamic and experienced Head of Operations is sought to lead and manage the daily operations of a vehicle fleet.
This role is pivotal in ensuring the safety, efficiency, and growth of transport services, while supporting cross-functional teams and driving operational excellence.
Key Responsibilities
Oversee and coordinate daily fleet operations
Ensure safe and efficient service delivery across drivers, passengers, partners, and assets
Support the Customer Service team during staff shortages or emergencies
Deliver training and coaching to drivers in:
Safe and efficient driving
Customer service
Compliance with internal policies
Implement and supervise promotional and sales campaigns
Represent the company in meetings and negotiations
Expand customer networks and identify new business opportunities
Prepare weekly and monthly reports and recommend operational improvements
Collaborate with internal departments to optimise system-wide performance
Respond to incidents, provide remote support, and maintain accurate logs
Monitor driver compliance with routes, safety standards, and work hour limits
Requirements
Bachelor's degree in Business or a related field
Minimum 4 years' experience in transport operations
Eligibility for Passenger Transport Safety certification
Strong decision-making skills under pressure
Professional driving experience (e.g. taxi, rideshare, bus, delivery)
Proven leadership in fleet operations
Ability to train and mentor drivers
Proficiency in email, GPS tracking, and fleet management software
Australian Citizenship
Valid National Police Check (issued within the last 6 months)
Valid and clean Australian Driver's Licence
Apply online today to be part of a growing and innovative transport operation with a strong community focus
The company is committed to fostering a diverse workforce where everyone is welcome.
We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at .
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