Lead Operations Team
We are seeking a passionate leader to join our Contact Centre as an Operations Lead for a period of 12 months.
The role is full-time (38 hours per week), working between the hours of 8:00am to 6:00pm Monday to Friday.
The successful candidate will support the development and maintenance of our culture by living and championing our values, behaviours, and policies.
1. Build, lead, coach, and mentor your team to consistently deliver exceptional service and customer experience outcomes.
2. Actively engage with staff to deliver on the activities that form part of our Performance Review/Management Process.
3. Maintain an up-to-date knowledge of all products, services and PDS to ensure exceptional service delivery.
The ideal candidate will have minimum 2 years in people leadership role, or relevant demonstrable experience working in a contact centre role. They will possess highly developed interpersonal and leadership skills, including ability to interact with and influence people at all levels.
We offer flexible work arrangements, opportunities for professional growth and development, and a supportive team environment.
* Key Responsibilities:
* Team Leadership
* Performance Management
* Product Knowledge
About Us:
We are committed to being a workplace where everyone feels valued, respected, and supported.