At Petstock, we're passionate about providing exceptional pet care services. As a key member of our team, you'll play a vital role in delivering outstanding customer experiences and driving business growth.
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Key Responsibilities:
* Lead a high-performing grooming salon, achieving targets and exceeding customer expectations.
* Develop and coach your team to enhance skills and productivity.
* Collaborate with the Store Manager to recruit, onboard, and induct new team members.
* Provide comprehensive grooming services for various breeds, including bathing, drying, nail clipping, brushing, combing, and generic/breed clipping.
* Ensure a positive and memorable experience for customers and their pets.
* Coordinate the grooming salon and clients effectively with the Store Manager.
* Manage client bookings and assist the store shop floor team when required.
* Contribute to stock management and work closely with the team to meet sales targets.
* Support local marketing initiatives and recruitment referral programs.
* Maintain a strong safety culture within the team and ensure compliance with all relevant regulations.
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Requirements:
* Proven experience in a similar role or as a senior Groomer ready to take on leadership responsibilities.
* Advanced knowledge of specific breed clips and styling techniques.
* Strong leadership skills, with the ability to motivate and develop your team.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Ability to prioritize tasks, manage conflicting priorities, and work effectively in a fast-paced environment.
* Demonstrated success in building sales and achieving customer targets.
* Solid business acumen and financial management skills.
* Experience working with live animals and ability to handle physical demands of the role.
* Flexibility and adaptability to meet changing work conditions and priorities.
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Why Join Us?
We're committed to creating an inclusive and diverse workplace where everyone can thrive. If you're passionate about delivering exceptional pet care services and driven to succeed in a dynamic environment, we encourage you to apply.