Home Claims Assessor - Sutherland Shire Region
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About Us
Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
About the Role
- On-Road Role
- Sydney - Sutherland Shire Region
The Role
- The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of ‘Building futures, and protecting what matters’ for our customers.
- You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
- This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
- You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims.
- Travel and deployment within Australia required at times.
You will be required to have your own vehicle and full clean driving license.
What You’ll Do
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers
- Deliver skilled and brilliant service when completing on-site and desktop assessments, interacting with customers on the Claims Managers request
- Support the Claims Manager to identify customer resolution strategies to minimise customer escalations
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes
What You’ll Bring
- Experience in the insurance or building industry or previous assessing experience
- Strong communication and customer service skills
- Trade qualifications or residential construction experience highly regarded
- Ability to create scope of works and repair plans
- Passion for exceptional customer service
- Experience in compiling scope of works
Our Benefits
- Competitive salary package + bonus on offer
- Extensive ongoing support and training
Municipal, Suncorp Group is committed to making a difference for people and the communities they serve. We value inclusion and encourage applicants from diverse backgrounds.
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📌 Home Claims Assessor - Sutherland Shire Region
🏢 Suncorp Group
📍 Sydney