Customer Support Specialist Job Overview
We are seeking a highly skilled and experienced Customer Support Specialist to provide comprehensive administrative support to our dealership team.
This is an exciting opportunity for a detail-oriented individual with excellent communication skills to join our dynamic team and contribute to the success of our business.
Key Responsibilities:
* Customer Inquiries: Respond to customer inquiries in a timely and professional manner, providing accurate information and resolving issues efficiently.
* Administrative Support: Maintain detailed records and documentation related to vehicle sales, inventory, registrations, and customer accounts, ensuring accuracy and compliance with industry standards.
* Report Preparation: Assist with report preparation, presentations, and other business documents, utilizing office software (Microsoft Office suite) to ensure professionalism and clarity.
* Schedule Coordination: Coordinate schedules, appointments, and logistics for the dealership, ensuring seamless operations and efficient use of resources.
Requirements:
* Experience: Minimum 2 years' experience in an administrative or customer service role, preferably in an automotive or retail environment.
* Organizational Skills: Strong organisational and time management skills, with ability to prioritize tasks and meet deadlines.
* Communication Skills: Excellent written and verbal communication skills, with ability to communicate effectively with customers, colleagues, and stakeholders.
* Technical Skills: Proficiency in using office software (Microsoft Office suite), with ability to learn new systems and technologies as required.
Benefits:
This role offers a competitive salary and benefits package, including opportunities for career advancement and professional development.
We encourage applicants who are passionate about delivering exceptional customer service and contributing to a dynamic team environment.