Customer Service Representative Job Summary
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. This role involves delivering exceptional customer service through phone, email, and in-person interactions.
The ideal candidate will have 2+ years of experience in delivering customer service in retail or allied health environments, with good computer literacy and the ability to navigate various software programs.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about providing excellent customer service.
* Key Responsibilities:
o Engage with customers through multiple channels, responding to inquiries and providing tailored product information.
o Schedule appointments for hearing assessments and consultations with expert audiologists.
o Guide customers through our innovative range of hearing devices and accessories.
o Resolve customer concerns efficiently, ensuring every interaction leaves a positive impression.
Requirements
* 2+ years of experience in customer-facing roles.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* A collaborative spirit and willingness to learn.
Benefits
* A competitive remuneration package.
* Ongoing training and professional development opportunities.
* Clinic incentives available throughout the year.
* Paid parental leave.
* Hearing aid benefits for employees, family, and friends.
* Access to an employee assistance program.