The Retail Store Manager is responsible for leading the day‐to‐day operations of the Linden Cook retail store, delivering an exceptional, highly personalised customer experience while managing, training, and supporting a close‐knit team. This role blends people leadership, sales excellence, operational oversight, and brand storytelling, ensuring every in‐store interaction reflects Linden Cook's values and design ethos.
Key Responsibilities
* Lead, manage, and support a team of Retail Sales Assistants
* Deliver ongoing training across customer experience, sales approach, and product knowledge
* Train team members to confidently conduct all in‐store experiences, including:
o 1:1 experience
o Custom Engraving experience
o Birthstone experience
* Foster a positive, collaborative, and high‐performing team culture
* Customer Experience & Sales:
o Deliver a genuine, authentic, and highly personalised 1:1 customer experience
o Act as the primary point of contact for complex customer enquiries, order clarifications, and follow‐ups
o Manage all retail orders, including processing, tracking, and customer communication
o Handle customer complaints and escalations with empathy, professionalism, and effective problem‐solving
* Operations & Store Management:
o Oversee daily store operations, including opening and closing procedures
o Ensure the safety and security of staff, jewellery, and other high‐value items
o Act as the first point of contact for any in‐store security issues
o Maintain accurate and up‐to‐date in‐store pricing and communications
o Manage visual merchandising to align with current marketing campaigns and social media initiatives
* Events, Projects & Brand Presence:
o Project manage and lead the execution of all in‐store events
o Coordinate event planning, setup, team briefing, and on‐the‐day executionEnsure events reflect the Linden Cook brand and deliver memorable customer experiences
o Confidently represent the brand in‐store and on camera for social media content, including participation in behind‐the‐scenes, product, and event‐related content as required
Ideal Candidate Profile
* 2–3 years' experience in retail management, preferably in luxury, jewellery, or experience‐led retail
* Naturally empathetic, with the ability to confidently manage sensitive and emotional customer situations
* Strong multitasking skills with the ability to prioritise in a fast‐paced environment
* Calm under pressure with quick, solution‐focused problem‐solving abilities
* Passionate about delivering meaningful, personalised customer experiences
* Comfortable managing multiple responsibilities simultaneously
* Confident and comfortable being on camera for social media content
* Available to work five days per week, including Saturdays
To apply please send your resume & a little about yourself to sarra@lindencookdesign.com
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