We are looking for a Banking Professional to deliver outstanding levels of sales and service to customers via face-to-face interaction and inbound & outbound calls.
Key Responsibilities:
* Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
* Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
* Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
* Contribute to a team culture that is balanced across people, customer, risk, and performance.
* Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.